Sky broadband issues This happens to smart phones, consoles, sky tv etc. Sky Community; Discussions; News; Tips; Broadband Issues ‎24 Jul 2024 07:49 PM ive been getting drop outs on and off daily for weeks . How to troubleshoot Sky Broadband issues and connect/reset your Sky WiFi Router and Booster. I now have issues streaming where it pauses for no reason, regular pixel issues and have to keep resetting system. Complaints galore for the past couple of weeks, . The broadband keeps on dropping off devices. Created with Sketch. The WIFI connection keeps dropping thorugh the day and the extender is not boosting the signal into the bedrooms upstairs (router is at the bottom of the stairs). LONG discussion with Sky, blamed my end despite the fact I am able to access the 'join' pages of other providers! I give up. My ring doorbell and cameras Our setup was Sky Superfast BB, Sky Q BB hub, Sky Q box, plus 2 Sky Q mini boxes. My BT Hi I have had numerous issues with broadband it keeps buffering. Ongoing broadband issues ‎16 Apr 2023 12:14 AM. About Sky Community Offers. we have had a BT engineer out for a second time and it seems we have a problem inside our flat. com Helping you make the most of our site. Broadband issues ‎24 Oct 2024 11:19 AM My broadband connection has been consistently below my guaranteed speed for several days and this morning I have been unable to connect devices to it at all. Now the router light pulses green and when I try to connect to the internet it To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. How do I rep Find any problems and fix them; See your connected devices; Sign In. got the same issuetrying to switch my broadband to Sky. 0 53 views. Manage My Package - click to open detail panel Test Your Broadband overview. Sky Q UHD 1 Tbyte, Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21. If you get amber or red please follow the on screen instructions. com. Reset everything. Sky complaints: how to complain to Sky Broadband When you’re having problems with your broadband, you might want to contact Sky to complain about your broadband. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service. Popular help guides. me/myskyupdates Had sky fibre ultrafast installed a few months back, bit of a potch at install as bt engineer literally just did bare install, lot of sky hardware related issues after it so very helpful and knowledgeable sky engineer came out and double checked everything and gave a clean bill of health. He's left and I've had no contact since. Please advise. Find out about any planned maintenance work or known network issues that may be affecting services in your local area within the UK. After months, possibly years of issues with sky broadband we are now getting little to no broadband coverage. To get more help on the forum, why not use the search bar at the top to search for questions already asked and answered by other Com My broadband was supposed to go live on Friday, however there were two issues. The latest reports from users having issues in Braintree come from postal codes CM7. Power off your Sky Hub, modem, and any other network devices, wait for 30 seconds, then turn them back on. Netflix account help; Mobile roaming charges; Scams and fraud help; Moving home with Sky; We have 2 green lights but the middle one flashing orange. Any advice would be greatly appreciated. Ever since switching to sky we have had broadband issues some of our devices are not connecting properly we didnt have an issue with BT and BT was. Search. Hi - my internet continues to have severe issues, it's been problematic virtually since I switched to Sky and again over the last few days has been up and down at regular intervals. Subscribe to RSS Feed; Mark Topic as New; For business VPN through a Max Hub the most likely cause of issues is the Sky deployment of Map-T, so I'll escalate your post. Find out how to run a network check, fix problems Sky Outage Map. Real-time outages and problems for Sky Ireland. Does anyone know how long this will take Thought I would try here before calling the help desk. My concern is that there is an external issue which is impacting my broadband connection. Broadband Broadband issues ‎08 Jan 2024 05:40 PM. 1. Options. 2. These things include. You can also find more tips on internet connection problems, in our guide to troubleshooting broadband. Go to Ask For Help, and select Service Advisory. He said he wasn't able to access the problem and would have to get someone else out to sort it. Websites won't load, apps won't refresh (Cannot Refresh Feed on Instagram for instance). It rarely works and I'm having to switch the WiFi off on my phone and just use data. Do Sky compensate for this at all as we are currently paying f My broadband has been dropping out multiple times a day and night sky have attempted to fix this issue so many times and 2 years on and it's still doing the same. Broadband & Talk | Broadband | VPN problems; Discussion topic: VPN problems. By this I mean I have zero access to the router itself for about 5 minutes (192. Enter your login details, then go to "Maintenance > Scroll to the bottom and click on "Connection Status". About a week ago, our broadbent stopped connecting to the internet. It connected to the wi-fi no problem, but was unable to connect to my work VPN (and couldn't load web pages etc, even though it was showing that it Sky Ireland BROADBAND issues ‎30 Dec 2022 05:01 PM. Nothi Sky have over 6 million broadband customers and this is not something we see reported frequentlly. Sky Community; Discussions; News; Tips; About; Offers; Broadband issues ‎15 Aug 2024 01:31 PM. I have tried everything possible & my broadband is slow & drooping in & out , this has only happened the last two to three weeks! if you post your Sky hub's connection stats forum members should be able to advise what is wring see Find your Sky Broadband router statistics . Tried rebooting it but still nothing. Reply. Policies and info. Get in touch with Sky by calling its general helpline on 0333 759 3263 – opening times vary by department. the router only connect to the internet about 20 mins an hour. Start a new discussion. Sign in to get your answer quicker. Sign in to Internet problems ‎25 Dec 2024 04:35 PM by Alj89. Frequently read articles. Check status. We joined Sky Broadband last week. Sky Community; Discussions; News; 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point Test your connection or use our simple steps to try at home if your can't connect or have slow WiFi. Close. 0. 16038 Posts ‎14 Dec 2024 04:47 PM: The latest reports from users having issues in Glasgow come from postal codes G5, G22, G1, G3, G2, G31, G53 and G20. There are several ways that you can do so. No internet. Due to these issues, we are considering switching back to BT or Community Fibre. What do you need help with? Basic troubleshooting. Streaming TV. Hi I'm still having issues with my broadband, I've rang Sky and they have escalated it to Openreach who say there is no problems, router is resetting itself at least 2-3 times a day I've had a new router delivered today and within half an hour of connecting and powering it up it has done the same thing, I've had around 4-5 replacement routers and still haven't fixed the issue Sky Issues Reports Near Southampton, England Latest outage, problems and issue reports in Southampton and nearby locations: Becky Roadnight (@beckyr2810) reported 56 seconds ago from Fair Oak, England @SkyUK Large Broadband outage in the Eastleigh/Bishopstoke area and you’re telling people that they need new routers. Sky Broadband help online. But over time, they accumulate, and the connection is cut off. Everytime the broadband drops, the Sky provided router (Sky Hub) seems to break itself. We joined Sky 2 weeks ago for broadband, first week was great and everything worked fine. 50am but have since fallen Check if Sky is having any issues with broadband internet, TV or phone service in your area. utterly useless customer service. 0 replies. I've had Sky Stream for 2 years, connected via BT broadband and receiving 500mb Fibre. Sky Broadband switch support. At the same time, the speed and I have been having problems with my Sky broadband since I went over onto the social tariff on 8th December 2022 when instead of switching me to the social tariff they cut me off completely. Phoning Sky to go through a telephone In the ME7 4 area and continually having broadband & wifi issues. If someone has helped you then please click on the LIKES button in their post. 2 engineers came out and decided it was a router issue as all 3 lights go out and came back Amber, only the power light stayed green, they didn't carry the routers, so passed it to Thanks for your reply,Sky eventually decided to send out one of their experts on the 28th,the second time in 2 weeks,unfortunately when the first expert arrived on the Wednesday 14th at 12 noon the broadband started working correctly the same morning at 07. broadband issues ‎03 Oct 2023 08:31 PM. 0 18 views. Broadband keeps dropping ‎25 I notice recently we have had a number of broadband providers doing work in the cabinet outside my house installing more cables and this may be the issue my connection is affected. Over 70,000 Sky broadband users were affected by the outage at Broadband down since 16:15 today, no detail on the problem just an automated message on the sky app saying you have a broadband problem in your area and it can take up to 2 days to fix! Any chance of telling us what the problem Sky broadband problems can often be resolved by restarting your equipment. Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Hey there! Welcome to the Sky Community forum, where customers like you are on hand 24/7 (almost) to offer some fantastic advice and help on all things Sky-related. If someone has helped give them Like. All lights are ok but service checkers tests tell me to contact customer services but it appears to be a loop back the service checker. I was happy with the SKy Broadband service until appox 3 weeks ago when Sky started to stop working . 53 views. I can see it disconnecting and connecting on my sky box. 18 views. On average, new discussions are replied to by our users within Hi . Search Sky Community. All the speed checks and wifi checks come back normal but as i work from home it is very frustrating having internet dropping out and Teams calls glitching all the time. Have a weird issue recently and can't figure out if it's broadband causing this is the router itself. We did have some internet before, but now nothing at all. If you are 100% certain its not a config issue at your end by for example testing using an alternative browser it is possible the Sky hub is faulty but its a pretty weird fault if that is it. Mine is that the voice light on the router is orange and although I can access the internet on my devices (this may be due to me having a mesh system), several things aren't working. Looked at the router and the light was red. We have no had connectivity since early yesterday after the storm. ph/kylaofsky Facebook Messenger: m. Sign in to see if there are any issues with your Sky broadband and TV services in your area. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Broadband issues ‎20 Dec 2024 10:03 AM. Done all the checks on MySky and saying no problems. I go through the trouble shooting section on the my sky app and it always results in me having to unplug the broadband hub wire from the micro filter on the master socket and plug it back it in to get the hub to reconnect. I work at home and right now the intervener is down, lights on the box indicate a problem but the Sky app says servic Issues with Sky TV have also been reported. That hasn't been an issue for a while, though when it happened it did affect wi-fi as the Sky Q box quite effectively boosts the wi fi signal. So many people are reporting issue here. I am trying to contact sky to have this resolved but no number readily available. In general, Sky recommends you use its online resources as a first step to solving any issues. Only this time it has stayed dropped out or and light in centre I have reset box and everything yet when I do a service check it's showing all connected as it should be with no known Broadband issues ‎14 Dec 2024 09:51 AM. Sky Broadband help number. Test Your Broadband Check your broadband After this has finished and if it reports back all is good click on broadband to run an updated test. I need this issue resolved ASAP To check if there is an ongoing service issue in your area, just message our 24/7 virtual assistant KYLA. Okay so I've never really had any issues with my Wi-Fi. Search Metro. Sky offers satellite television service as well as broadband internet and home phone service. Post 1 of 2 58 Views. Upload/download speed, Sky Router specifications, reset and personalisation. Sky Broadband & Talk. So sorry you have had all this trouble, it is very frustrating isn't it. I had opereach attend outside my house yesterday they had to change the wiring but it still tells me that I have poor connection to my hub Sky broadband has been connected now for around 3 months. 1 42 views. No signal or is internet not working? Here you see what is going on. The ASN for Sky UK Ltd is 5607. The download speeds are insufficient for our needs, and we are experiencing frequent freezing during FaceTime and Zoom calls, as well as constant buffering. If it isnt the issue needs to be reported to Sky. internet light flashing orange. So although my IP is showing as UK, the ASN is Sky Italy, which is almost certinaly the route of my issues. Rebooked Sky engineer (purely according to Sky, so that he could book another Openreach visit quicker than they could), he didn't turn up, so rebooked for next day. You can reach KYLA through: Viber: mysky. However, this past week we can't connect to the WiFi for. Let’s look at your options. Full fibre Sky Router Problems: Slow speed after switching to fibre: Try logging into the router via the IP address of 192. However when even only one devise is connected, im still only reaching a download speed of 8mbps on my we've just signed up to sky tv and broadband in our new home and are experiencing the below alert: There's an outage in your area We're working on. I work from home and need a better update and communication of what the issue is and the likely resolution time? Seems like Sky are having massive issues today. Set up all went fine until I tried to use my work laptop. 1 replies. Im constantly dropping bellow 15mbps even though i have a garrantee of over 60. For 2 weeks I don't have Internet access in the hub, the wireless is white solid but the Internet is off, I have connected the grey cables properly Find out about any planned maintenance work or known network issues that may be affecting services in your local area within the UK. * * * * * * * Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one Broadband issues ‎12 Nov 2023 08:47 PM. No particular issue. Real-time problems with Sky broadband. Given your brosdband is delivered through your phone line the issues with your satellite dish are unrelated. ISSUES with Sky Broadband appear to be resolved following a mass outage that hit the service on Tuesday. There's a red light on the 'LOS' Openreach connection box. Problems with internet dropping, Also can't get to Sky on comuter unless I use my security server. See outages and services in Visit the local version of Downdetector for the most relevant information Strange issue with my mobile devices on my Sky Broadband. My Sky Broadband isn't working. Since havi @JayJones90s can you post your hubs connection stats as explained here Find your Sky Broadband router statistics seeing those will help,forum memberscto see what may be wrong . This is critical when working from home. If you have found this solution helpful please tick this as the answer. I keep having to reboot the router, for short and prolonged periods. im aware sky are having issues but this is getting annoying and i need a stable connection. Sky Community; Discussions; Or perhaps you have a more technical issue that can't be resolved in a conventional manner - Post on our Sky Talk board. When I go into the Sky website it says there's an issue with my broadband, however when I run tests on the website it says my broadband and WiFi are running ok and there are no issues, which is not the case. Sky Mobile. sky q box keeps loosing internet in the living room and also does the mini box in the bedroom. Find out about planned maintenance work or known network problems and how to fix them. . If you are experiencing problems with Sky, please submit a report below. Check if there are any issues affecting your Sky Broadband & Talk service and see the latest discussions on Sky Community. 168. We've tried all the tricks, even had a sky engineer tell us are broadband is Over 90% of our customers who use online guides get the help they need. I was told it could he due to the amount of devises. 1 is taking too long to respond) and I can't ping it. 4 and 5ghz combinations, router resets, full resets over night. I am having constant issues with broadband coverage with WiFi dropping constantly on my upstairs device. Here is a snapshot of a 24 hour external ping to my router The problems date back to a switch to Sky fibre Ultra Fast, we've had intermittent problems since the switch. went to bed last night all was ok. We’ve sent @KPN02 an invite to I have been having broadband issues for the past few months now. This has been going on for 2-3 months and we have done everything on t @AdamO87 . When using my iPhone SE 2020, iPhone 13 and New iPad in a room outside of where the broadband router is, I have a really poor connection to then internet even though signal is full. Complaints peaked at 198 just before 12. Staying safe online. Sky TV response: Sky TV outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Service & equiptment is appearing to be ok on any checks done, however the actual service is slow at best when it does connect. I've done all the usual turn offs, unplugs, waits & turn ons still rubbish! I've rung in numerous times @SD41 Has you broadband been down more than 1 hour as the service checker shows historical data. New connection. Zen internet on FTTP (900Mbps down, 100Mbps up). Broadband outage in my area? yet no one else seems to have the issue and the service checker just says it can take 48hrs to resolve this type of issue. But the engineer failed to connect us. Welcome to the Official Sky Broadband & Talk Community boards - Take a look at the latest discussions from our active members. Make sure to have your 9-digit SKY account number ready for faster assistance. An Open Reach engineer came out the next day identified & fixed the problem & I had no problems until the 18th January when I was again disconnected. Hi everyone, We have been having issues for about a month now with our broadband. Recently 'upgraded' to Sky Wifi Max and have an extended hub. The hub was delayed, and only delivered Saturday. When subscribed to Sky WiFi Max the service includes additional WIFi Max Pod boosters to improve the signal in areas difficult to reach, one needs to contact Sky for the WiFi Max Pod boosters. Last weekend something changed, and now I can't connect through SKY but I have no issues connecting via a mobile/4g connection - nor do I have any issues using the remote desktop from any other broadband connection Joining Sky Broadband. Our work call performance was better via Hi, our broadband keeps dipping out on connection. See the heat map and chart of user-submitted reports over the past 24 hours. Latest reply caesarome ‎19 Dec 2024 01:34 PM. Sky broadband went down last night with thousands of frustrated users reporting issues across the UK to Down Detector and on social media - with one fuming 'sort your s*** service out' Broadband & Talk | Broadband | Problems after fibre installation; Sky have sent us a replacement hub and this appears to have solved the issue and we now have our landline back! Still having a few issues with some connections but will be back in touch if this isnt resolved. Today the engineer checked the line and found no errors. Sign in to Service Checker or use Service Status to see if there are any issues with your Sky Broadband or other services. you have sent me a new sky a box in to resolve the issue and it has not worked. You can also find out about any planned work that might affect Sky services have gone down, with outages reported across the media company’s internet and TV services. Green power light and Wi-Fi light. this is unuasable. Report post. Now Oct 2024. The speed is slow as dial up almost. Hi I have a problem with my broadband I don't know what's the problem I Tryed everything to fix it but still having issues with it . Sky Community; Discussions; News; Tips; About; Offers; Sign In. Thanks for escalating this. This may help clear out any Keep up to date with any faults or maintenance work that might be affecting your Sky services - Sky TV, Sky Broadband, Sky Talk or Sky Mobile. The map below depicts the most recent cities in the United Kingdom where Sky users have reported problems and outages. Woke up this morning and no connection. We have about 10 devices that connect to WiFi, Ive tried 2. Good Morning, I have been having issues with my WiFi for almost a month now. As you can see from the graph, this happens more often during working hours than at night. Manage My Bill - click to open detail panel. 1. Thanks I changed from BT to Sky Broadband a couple of months ago and I'm having daily issues. My hive heating app. Sky Community; Discussions; News; Broadband issues ‎14 Dec 2024 11:12 AM. The temperature of your Sky hub is also probably unrelated as some Broadband issues ‎19 Dec 2024 03:22 PM by SteveH6. Spending more time at home and need to get the most out of your Broadband? Look no further - Sky Community has you covered. 0 Likes Reply. Then last night the light on my broadband box went red and hasn't changed since (around 4am). Hi having issues since moving into my new property. Broadband issues again ‎01 Dec 2024 01:39 PM. Sky. The thing is with mine , I have had sky broadband for years, nothing has changed the tv, the router everything is just Until last weekend I've been using a VPN to connect to my work PC, from home via a Mac using Microsoft Remote Desktop and my SKY wifi. I've raised with Sky and they are going to look into it further. Close Search About 81% of issues are about Sky Broadband, with 12% for satellite TV services and 7% for the Sky website. If the service is still down this morning call Sky to report the problem. Sky Issues Reports Near Leeds, England Latest outage, problems and issue reports in Leeds and nearby locations: David Firth (@cheekydave27) reported 40 seconds ago from Huddersfield, England @SkyHelpTeam I’ve had slow broadband connection since Thursday so did an Switching to Sky Broadband issues ‎16 Oct 2024 05:10 PM - last edited: ‎17 Oct 2024 08:54 AM by Daniel-F. Is there no TV signal? Internet down? Here you see what is going on. Posted by a Sky employee. Every few days or so the internet connection is dropped. 30 according to my BQM,this lasted until the 22nd then it went back to be close to I am wondering if anyone else is still having issues with Sky Broadband in Kildare. We had years of problem free broadband and internet with this set up, including WFH all over lockdown We switched to Sky ultrafast in September, Interesting I checked via an IP webiste and the ASN shown is 2 1 0 2 7 8 which is "Sky Italia". No known issues in your area. I’m assuming the 104 people who have User reports indicate no current problems at Sky TV User reports indicate no current problems at Sky TV Sky TV is a New Zealand pay television service. How to connect a wireless extender ‎19 Dec 2024 How do I book a sky broadband engineer ‎19 Dec 2024 01:23 PM by Jess133. i did all the test as suggestd by Sky and they also failed. Sky TV. I am trying to work and this is having a very serious negative impact. It maybe worth asking Sky to swap out the unit. Until now, we haven't had any real issues apart from a while ago {July 2023) when the Sky Q box would disconnect from the router almost nightly, and we'd have to reboot the box and/or router or use WPS etc. We signed up for Sky Broadband at the end of October, but we are very disappointed with the service. klqn lepcjgr xfrda qhiy vtsven dwsu efshl zcitx pdqe gnvf