Unifi controller devices disconnected What is the best way to find out if my devices are supported in the latest release of controller firmware? Archived post. For anyone who stumbles across this post looking for the same answer, as of October 2021 I was unable to remove a Cloud Key Gen 2 Plus from the UniFi app, but I was able to remove it using the Protect app - swiping from right to left across the controller name gave me a red delete option, and after doing that I reopened the UniFi Network app and refreshed unifi. I assigned an IP to a specific device, this device no longer exists (it was a VM) and now I need to assign that particular IP to a new device. Sep 11, 2020 · My network is based on Ubiquiti's Unifi platform. 41. Came across this old thread while trying to figure out the "Offline" Issue in the Unifi Controller software. How can i change the IP in the controller settings OR how can I add a second controller IP to the list? Jan 5, 2025 · UniFi firmware for U6-Mesh-Pro. 174 it all works fine. Find the IP address of the AP by scanning your network. This is because your UniFi devices have not yet been adopted/recognized by the UniFi controller software. 2: Still not sure about your setup 100% but you can go into unifi, open the device (previous house), and then forget the device. 14. com and it At first it seemed like it was just the device powered via an injector (swapped injectors in the hope it was that), however over the last two months the device powered via PoE from a US8-150 has also been disconnecting. x address All devices kept their IPs but I couldn't SSH into any of them. Perhaps this changed with the windows update, I'll look into it. This causes interruptions with online video calls, exams, etc. After I move the APs to their house and put them on their switch, they boot up, show their predetermined SSID, offer perfect WiFi, but remain labeled 'disconnected' in the controller. Everything on the network is running, but I can’t do anything in the controller. This would be the IP Address of the computer that is hosting the Unifi Controller Software. They subsequently displayed “Disconnected”, “Adopting”, or “Adoption Failed. Resolution was to power cycle USG. 54. None of the switches are faulty and the Wireless connection is slow as can be. UniFi firmware The fix is pretty simple, I can either restart the device or “reconnect” the client in the unifi controller and it works instantly. Something similar happened to me a while back: After I made some changes to the Controller (5. So, here is my issue. What is happening is from time to time, seemly randomly, an access point will show disconnected from the controller. Restart the switch. See below for a detailed walkthrough of this process. I've been running a USG, US-24 PoE switch, Cloud Key gen2 plus, 2 Pro APs. You can ssh into each device and there is a set-inform command (type “help” in to see exactly the formatting it wants) to tell each device where to look for the new controller. When we Apr 30, 2024 · Step 1: Access the UniFi Controller. And there you have it! You’re now fully equipped to identify client devices on your UniFi network like a pro. If i'm in the wrong spot and there is a better place for this question, please point me in the correct direction. 29 - After upgrade all devices show DISCONNECTED - Business Community Setting device icons in UniFi controller . Thanks for this freebs65 - a bit tedious to manually inform all devices but this is what corrected the issues I've been having since the 1. I have 2 UniFi AP-HDs, 1 UniFi Switch 16 POE-150W and 1 UniFi Security Gateway 4P all on the latest version. Over the weekend, all three APs "disconnected" at the exact same time. Mar 5, 2020 · The issue looked to be with the switch, and the VLAN configuration, and a setting in the controller for combining 2ghz and 5. x network instead of the 192. Jan 23, 2020 · So lets make that name resolvable by putting it and the IP of your controller into the HOSTS table of the device. If the controller is remote, you can manually add the controller via set-inform via CLI. 25_11682 I have 3 SSIDs configured, 1 Guest, 1 NET and 1 IOT. Once the device has rebooted, it should appear - it will NOT attempt to adopt. All the wireless devices on the network appear in the controller, but no wired devices. The software worked fine for the first year we had them in operation and nothing I am aware of precipitated the problem. 10. I have racked my head and cant get them to "connect" on the controller. Check that the inform string is what you expect it to be. Troubleshooting steps taken: Restarted Omada controller Rebooted host windows machine Restored backup from previous ver Windows SDN Controller 5. I was able to completely lock down my firewall with the exception of the ports necessary for the Unifi controller. I have the same issue. Download. Jul 22, 2012 · One of total 6 Unifi AP is disconnect status and now to isolated status. 13/24), following Ubiquiti's "How to Migrate a Site" guide. ” This guide is specifically for controller version 6. 120. x. You will need to disable the DHCP reservation for your device's Wi-Fi adapter and then give your device's Ethernet connection the IP address you would like reserved. We have tried the steps here: UniFi - How to Tune the Network Application for High Number of UniFi Devices – Ubiquiti Support and Help Center to increase the controller's RAM allocation and number of simultaneous connections, but have seen no improvement. Notable for your use case are the 'User disconnected'(wired)', and User connected (wired)' events. Hello community, I have following setup latest update: 1x USG 1x Unifi 24 Port PoE Switch 3x Unifi AP nanoHD (private and guest wifi) Everytime I change something within my network settings e. 29_11384 running in a docker container on UnRaid. The network is functioning normally. Feb 15, 2021 · Having an issue where my devices show as disconnected after doing a cleanup setup of a UniFi Security Gateway, switch, and access point in my home network. That's it. Check your device for signs of power. Also takes a very long time to connect via ssh. 174. All network devices on UPS which did not report any power glitches. Remember it's not necessary for the controller to be connected to a device for the device to work. Do I have to keep the controller up all the time? AP is running on a DHCP IP address which didn’t change so far and the controller software is also running on a computer which was running a Nov 23, 2020 · Just experienced an issue with the Ubiquiti UniFi Controller being unable to adopt or reject one of their Wi-Fi APs because it was stuck in an adoption failure loop; caused by installing the UniFi Controller from a backup config on another machine, after rejecting one of the APs. I'm in 6. 254. thanks for your reply. Dec 21, 2020 · Obviously forgot to turn off the locally hosted windows controller, so at first all network devices show up as ‘disconnected’. I've been really enjoying the system and it's been working well, however I was getting confused by looking in 'Clients' in the controller and seeing devices I thought were disconnected. Jan 16, 2018 · Instead of updating to "Connected" after about 30 seconds each of the devices went to "Disconnected" and then back to "Adopting". Try one of our high-quality UniFi cables. Anyone else have this issue or have any ideas? @Ubiquiti_Inc I have a couple devices that constantly disconnect from Unifi switch. May 17, 2018 · Refresh the Unifi Controller interface; After issuing the command from the device itself, it re-registered with the Unifi Controller and I was able to manage them from my single pane of glass again! SDN ROCKSS!!! *192. TL:DR IoT and portable non-PC wireless devices suddenly have intermittent DNS resolution errors. 70). I recently bought a Unifi AP-AC-LR, ever since i got this AP it always disconnects from the Controller for few days or so and reconnects (works fine for few days). I set it all up originally on a windows computer with the controller, configured everything and it all worked perfectly fine, however. 10625) 1x Edge Router Lite (DHCP host, single LAN interface) I'm running my Unifi controller on a linuxserver container. Have rebooted switch to no avail. UniFi's interface is designed to be user-friendly, but some features are tucked away in places that aren't immediately obvious. I would like to change the IP to 192. , and suddenly it came back connected again. x is my internal IP address for my Unifi Controller. After some time "in the green", all the devices disconnect and try to re-adopt automatically. This sub encompasses everything from basic computer, phone & tablet repair, to also those delving into the board level repair and data recovery aspects as well. I have checked their physical connections, inspected the switches for faults, and patched two of the units to a different switch. Hi - I posted this on UniFi forums too, without much help but I have several UniFi devices (both APs and Switches) connected to a UDM-Pro. 3. The USG-3p is always showing disconnected when I check in the app or UI and almost always shows last seen a few seconds ago. Not sure what happened over the weekend that it’s no longer connected. atag_5. com/company/hostifi/Facebook: https:// Yesterday I finished up helping a friend install a unifi wireless network in his home. 203/24) to a new controller on a different subnet (192. 23. What I do is I try ssh to the IP of the device and once connected, I just try to reboot the device. For some reason, they seem to be in conflict. The WiFi is working fine but the controller is showing both as disconnected and I cannot see any connections using map. 2 x 5. All devices now show disconnected in the controller I was going to check for updates and found that all devices disconnected all on their own and without any misconfigurations on my end. IPS enabled. For each event, you can select 'alert', 'email', or 'push' notification. 1. Your problem sounds related to the OP where all of those vlans will be sharing the same mac. I was able to hit the unifi interface and access the controller, but all sites devices showed disconnected assuming because the CF proxy is redirecting the inform port 8080 to 5443. UniFi switches sometimes have firmware issues that affect port behavior. To start that, find the IP of the device on your network (this should be somewhere in the 'clients' page devices should now show up in the devices page, and show 'ready for adoption'), and Maybe this is interesting information: It appears that EVERY time a device shows "away" on HA, tracking the log file for the device in Unifi Controller - the last event for that device is "Disconnected". … In the more recent unifi controller, you can lock devices to an AP. Apr 28, 2021 · Hey all I posted this question on the Ubiquiti website and have yet to hear a response so I am going to post the question here. It doesn’t actually go offline, just shows as disconnected in the controller. I have had the same issue where the CK2 will give the message of “Ethernet Disconnected” when in fact that is not the case. Identify the device: Scroll through the list or use the search This afternoon I migrated my unifi switch from an old controller (192. Replace the cables. Maybe you can make a current backup, spin up a small Linux server with software controller installed and import the backup to it? I have read in other posts that the controller is overheating connected using POE. Your UniFi devices need to start sending data to your new controller. . 1: Log in to the controller. 23_10670 The problem doesn't seem to prevent any devices from functioning properly, however my Event log is being filled up with messages suggesting devices on the LAN will be randomly disconnected (see image below). There is also a setting in UniFi controller to list the host name of the controller. Is there a way to force the topology view to refresh with the new connections? 5 days ago · Sometimes a port gets "stuck" in provisioning mode, and the UniFi Controller fails to push configurations to the switch. When I am connected to one site the other sites equipment says it’s disconnected and vice versa. 42 since these Unifi’s are out of service) It tldr: Apple devices (iPhone 12) frequently disconnect from my network, other devices work without issue. REPAIR | Mobile Device Repair Whether you are a hobbyist or a tech sitting in the shop. The devices are still working and have clients connected to them, but the controller is unaware and marks them disconnected Using the latest controller en Synology OS en Docker version. Seemingly more and more frequently the USG and UAP will "de-adopt" themselves from my controller and then get stuck in a continuous "adopting -> adoption failed -> disconnected -> adopting" loop. Go to Devices > Switch > Restart. This involves modifying the inform IP on all your devices. 0), however a couple of days ago one of my sites lost its switch (US-8-60W) and AP (UAP-IW-HD), they are both currently showing disconnected. My Deco with TP-Link has a new device detected feature and you'd think a basic residential network device wouldn't have capabilities missing in a more advanced device like a Dream Router. Have any of you experienced something Oct 7, 2024 · But if you are using a non Unifi Firewall you need to set this up via DNS to ensure all your Unifi devices can properly locate the Unifi controller and report in (so they don’t go offline). May 1, 2024 · If you are using UniHosted’s cloud-hosted UniFi Controller, you can access your network management console remotely. This is also the first time since purchasing my UDMP that the topology map looks correct too. Aug 17, 2024 · Step-by-step guide to viewing device history. The switch port it's connected to detects the name of the device as it's downlink. I suggest giving this a try, in case your disconnections are due to hopping between AP’s. Another posting rebooting all devices after a fw update resolves his issue. New comments cannot be posted and votes cannot be cast. This can be done through your web browser by navigating to the controller’s IP address or hostname. My configuration and controller work just fine for a few weeks. You should see your device in the controller - "Ready to Add" (if the controller is onsite). 8. Even though the device shows connected on the dashboard, the last event in the controller log is disconnected. Att Router in bridge mode -> USG-3p->Unifi 8 port switch-> a bunch of other stuff. 9. APs were still online and SSID visible but once connected to the network I'd get a 169. Review your switch port tagging and network override settings. Reply reply fib16 I've disconnected some devices from a downstream USW-16-PoE and plugged them directly into the UDM Pro that the switch is connected to, but the topology view still shows the devices plugged into the switch. Having similar issues. 1. I have quite a few clients which have the icon/avatar of the standard laptop/phone depiction. However, the ap shows up as disconnected in the unifi controller. Yeah that would make sense because your controller is on site, inside the UDM Pro and the new device will see it on the network. linkedin. My Unifi controller is showing my APs as disconnected, yet my APs are working as expected, and have a blue light. They The devices still function, but they just drop their controller connections. Feb 28, 2020 · The device disappears from the Unifi controller device list, so it seems like the controller knows it’s gone. I run the controller on a desktop computer with a static IP. Mar 24, 2020 · We have an 8 port UniFi switch at a client that shows as disconnected in the UniFi controller every two hours on the dot. Normally it just does its job and disappears into the background. Suddenly, today a couple of devices keep disconnecting and then reconnecting to my wireless network. Was also able to access the controller remotely (disconnected Wifi on phone and used app). Yet, I can ping them and they clearly are functioning properly. I ping the device and it’s actually still connected, but won’t connect to the controller. The other day we had some electrical work done, resulting in power being lost to the UDM and a few other devices. Release Notes. 21 Jan 2025 V7. Controller is local to my network, not Layer 3 or remote Sep 19, 2023 · This Cloud Key comes with the UniFi Controller pre-installed and also allows you to manage your UniFi Protect devices. add a guest Wifi all my Unifi devices are showing up as disconnected for a long time in my Unifi web console. At first, the migration appeared to work flawlessly - the new controller picked up the switch and adopted it. Internet --> USG --> Switch --> Switch --> FlexHD + --> Switch --> AC-Lite + If that CloudKey is the controller for those devices they will also be removed. 5. Everyday, several times, the 3 devices disconnected and then reconnect. ui. Verify your UniFi device's IP address. Even though it is one device, the Wi-Fi adapter and ethernet adapter each have unique MAC addresses. We installed 3 of the 6 lite access points directly wired into a Netgear poe switch. I’ve reinstalled the integration, deleted the unifi_data file, rebooted HA numerous times, and tried different devices and it always behaves the same. Ive tried restoring the controller from backup, but same response. I cannot find any history of the non-existant device in any parts of the Unifi interface, and when I try and assign the IP, Unifi tells me it cant since a client with that address already exists. Once the device is successfully removed, SSH into the device and perform a factory reset. Check for a network loop. We are using a non Unifi Firewall, but I was wondering if it’s necessary for our APs/Cloud Keys to have access to our internal DNS servers. I’m not really sure this is a usable metric. Hi everybody, I recently changed the IP of my unifi controller. Apr 27, 2021 · After upgrading the controller firmware, and updating Java, my devices are showing as disconnected. Apr 30, 2024 · After restarting the UniFi Controller please keep an eye on your network. These sites are 2 different buildings with their own modem and internet connection. These past couple of weeks I have been having issues with my self-hosted Unifi controller and USG-3P / US8-60W / UAP-AC-LITE. log Was able to static IP and SSH to the device and use internet. I have a home system with UDM as the router and have access points as Unifi AP-LR and Unifi AP-AC-LR and my controller resides in the UDM. I just ditched my CloudKey and I’m moving away from Ubiquiti products in general, but I’m having success running the controller in a docker container. Hello, I'm new to Unifi and have this week set up a UDM, nanoHD AP & AP-lite. Unifi device discovery can find them fine. I realize the Unifi controller has a lot of settings so I'll start with some screen shots of various errors. I'm on my second generation of the equipment and have been very satisfied with it overall. Log into your UniFi Controller. I've got a quest network, DHCP supplied by the unifi network and a "work" wifi, DHCP supplied by Windows DHCP. 217. 23, but should work with other controllers to fix the issue of UniFi devices disconnecting. Note: Switch LCD screens may remain dark for several minutes following an update. 28 installed. We used the EXPORT SITE wizard to move the devices over but stopped midway to issues with the hosted Unifi Controller. Final Thoughts. Apple devices continuously disconnect. Nov 2, 2015 · UniFi AP-AC v2 Version 3. Navigate to devices: In the UniFi Controller dashboard, click on "Devices" to view all the devices currently managed within your network. 1/22 iprange I made a new unifi controller configuration only set the wifi ssid password and started adding the 5 nos 24 port unifi switches and 20 uap ac lr one by one after factory reset ,on xertain switches i had to change the port power from poe + to passive 24v There is one instance actively listening, which I assume is the Unifi controller. 17) all my devices showed disconnected- APs, switch, gateway. 23_13880 Firmware: 4. 1x 16 port unifi switch (4. When clicking further in the configuration it shows the correct uplink, but topology it shows next (under, not connected) to the UDMpro. With ips on, it is disconnected in the controller but still passing traffic. UniFi firmware for E7. Your devices (save for things like guest wifi with a portal, hotspot, radius) will happily carry on working just fine. Fortunately, I made a backup from not too long ago. Not sure how unifi handles seeing the same mac on multiple networks when you have 1 of their switches in the network. In that case the detection method was simple enough once we knew what to look for: a high DHCP timeout counter on the Unifi dashboard; connecting a test device and packet logging DHCP from both ends would show often DHCP packets would be sent out, received by the router, response sent, but never received by the wireless device. src: ui. I have an access point that is connected directly to a 24 port PoE switch. I installed the latest UniFi software on my new machine, but when I want to manage my existing AP's, i get prompted with a wizard screen. MBL. 2 upgrade (still on Controller v6. Yes if have all that (See below) but when i check my unifi network portal, i see that the dockered controller using traefik is on the 172. So you can imagine my frustration when multiple devices started randomly flapping. 9 Description: In this article, we will discuss a detailed stepwise method to block and/or unblock a wireless client on Ubiquiti Unifi Controller. After restarting Docker / Unifi or only Unifi container it is fine again for a couple of weeks. Please make sure everything is working as it should. Have the following set: DTIM set to 3 for both 2g and 5g PMF Disabled Fast Roaming Disabled High Performance Devices Disabled I had blocked the device once, but I could still connect to the wireless network on my DM, and it could still reach the internet. New ones are UniFi AP-AC-Pro and I've just installed them (wifi network upgrade on that floor). It's most obvious on my iPhone and my Windows 10 computer but has been happening on a couple of other devices although my iPhone appears to be the most frequent victim. If I was doing this I would have removed those devices from the controller before decommissioning the CloudKey. Find the device: New devices should appear in the UniFi Controller under the "Devices" section. As far as I know, I only have the windows firewall, which has yet to have interfered with the controller software. 2799 I have this AP running in a small medical office and I tested it two days go it was running fine. The clients don't disconnect simultaneously, but disconnect after 20 minutes of being seen by the AP LITE. The issue seems to be all resolved now, after unchecking that setting. If the LED or LCD screen is on, try to troubleshoot your UniFi Device Connectivity. You can ping it, and the SSID's still work, but cannot SSH to it. g. I might also those old APs on that very same controller later, not sure when and Sep 25, 2021 · v2, Updated: 12-Dec-2024. If it is receiving an unexpected IP address, check your network for a Rogue DHCP server. The attempts to ping the controller are ~600 packets sent, 100% lost. Currently they're all on the same network, just with different SSIDs. 11) says the devices are disconnected. 4Ghz only. the IOT network is setup on each AP as 2. Launch UniFi Controller: Open your UniFi Controller software by navigating to its IP address or hostname from a web browser. About a couple weeks ago, the RPi crashed, and seems to have been a failed MicroSD card. Will keep you informed On other devices, it shows the inform location and other info. This subreddit is here to provide unofficial technical support to people who use or want to dive into the world of Ubiquiti products. Step 3: Adopt the device. The high tcp latency, I’d ignore that for now. What the hell is happening here? When a device is first established connection to the SSID the experience is mostly good, however have a period of time (I found no pattern to this) the device network connectivity stops working (it still thinks it wirelessly connected). Now I have installed an unraid server into my home I wanted to put the controller on there so I found a docker container with the unifi controller Jan 22, 2019 · Since last week, I have received hundreds of notifications from the UniFi controller informing me of disconnecting units. Access clients section: Locate and click on the ‘Clients Old ones are UniFi AP-LR and they are disconnected. I have 4 different sites on a controller (AWS Linux - version 6. Unfortunately, it usually just results in it never coming back up unless I manually restart the unifi service. comTwitter: https://twitter. Wired have to time out of the switch generally. 3″) and can be powered by Power over Ethernet or with a USB C cable. I have a lot of IoT devices and recently started having issues with connections. However, when in the Unifi controller v. Do this: SSH to the AP/device add a host entry into /var/etc/hosts IPofController unifi So the final might look similar to this. 50. Adopting a new device. All three still show as disconnected in the Unifi dashboard, but still seem to function; I am able to connect devices to them and access the internet, but the connected devices do not show up in the clients list in the dashboard. Plug the cable back in and it works until the next random time it decides to drop off the face of the earth. 9), and upgraded every device. Ensure your controller has direct access to it and reboot the switch. 28 with client history retention data set to infinite. I was testing with a colleague and we experienced the same weird parent device issue. Oct 4, 2020 · Upon upgrading, I noticed that two of my UniFi devices are disconnecting at seemingly random times. Other information: Log files: mongod. Step 2: Navigate to the clients page. This is what I'd check: Check connectivity: Make sure all network devices are connected and communicating properly. I run networks for business's and my controller is in a VM in the cloud. I opened my controller today after a power outage, and all my Unifi devices are showing up as DISCONNECTED. Thanks for this. 4. Check firmware updates. Ok I made a complete reset and started from scratch My opn device has 192. Light on the AP is a solid white: waiting for adoption. After that, the controlleer keeps reporting random losses on device connections. It doesn't matter if the client is an ESP8266, a Sonoff switch, an iPhone or a FireStick TV, clients disconnect then immediately connect after 20 minutes. Review logs: Check the UniFi Controller logs for any errors or warnings that might indicate problems. I did a factory reset last night and readopted. After turning off the windows controller (first disabling the unifi controller process in taskmanager, then deinstall the controller), all was fine in the new CloudKey G2 Plus The IP address of my unifi controller (Windows) is 192. Mar 16, 2021 · Quick Update - I unplugged every Mesh device and all devices connect to WiFi correctly. We have three UniFi AP AC LR hotspots and they are working fine, but the controller software (5. Hopefully in a few more years Unifi will realize there is a large amount of users who want to have this feature. Annoyingly whenever I reboot my server, and the controller app restarts, it seems to wig out my USG and all other devices internally, like they discover it and try to auto-adopt on it's unraid sandbox IP address. Rebooting each device allows it to reconnect, however it only really stays connected for about a week. Would love to somehow make this work. Start the adoption process of this device. 1: Ensure that the Device has the correct inform address. Feb 23, 2018 · hi there im looking for answer regarding this topic but for my problem is i think its not the firewall or something because im not using controller on PC but im using Omada Controller OC200 has the same issue showing Disconnected but AP are still online (no portal). Did you upgrade device firmware at the same time, like on your switches, APs? Technically you can completely disconnect your controller and the provisioned devices will keep operating normally. This created a problem in the database which required using MongoDB commands to manually remove the offending . This is a bug that happens from time to time. com/hostifi_netLinkedin: https://www. SSH into the USG-3P works fine and info shows: Model: UniFi-Gateway-3 Wireless is the quick one since the AP knows more or less immediately when the device disconnects. The only commonality is that both devices are very old. Controller on Same Network (L2 Adoption) You look like you're having the exact same issue I'm having. It's annoying, and currently I got 2/3rds of my wireless devices unplugged from power/disconnected from WiFi, and I'm slowly adding them back one-by-one to try to isolate them. Aug 22, 2019 · Unifi Devices Disconnected. Just added a USG Pro 4 and cloud key, original setup was the APs, switch and a software version of the controller. Try this first OP, but likely the reporting inform service has pooped out, you have changed the ip of the controller, or the controller is in a bad state and needs a reboot. The controller also shows that the UniFi Security Gateway is not detected. 24, 8. Is this a common UniFi issue? Since the device kept passing traffic, it seems like an issue communicating with the controller. No software or firmware update, no significant network or firewall change. Asked similar question elsewhere and havent got anywhere as yet. com The Cloud Key is pretty small, it only measures 131mm x 133mm (5. I rebooted the switch and it is now fine, but having to reboot takes down wireless and a few other items using PoE (PiHole, cameras). In the Notifications section of the Unifi Controller (Classic UI), there are a number of client events that can be selected for notification. UniFi Controller build: atag_5. When I change the IP on the windows device, all unifi devices show as disconnected, when I change it back to . May 7, 2021 · Before we can apply the upgrade, we need to re-adopt this unit into the controller. This happened out of the blue, and the APs where showing an Adopting state in the controller, but where marked as disconnected. 11325 I have attempted to SSH into the device, as I found a thread that stated I should try killing a particular process to fix this, but no CLI commands will work: Dec 17, 2021 · After restart, all devices (2x EAP225v3, ER605) show as disconnected. 21. My Oculus Quest would disconnect and reconnect mid-game. Here’s how you can track down the device history in just a few clicks. I have a Google Fiber connection connected to a USG, which is then connected to some unmanaged Netgear 8-port switches before being connected to various devices and 2 APs, a FlexHD and an AC-Lite. Currently have been using 1 Unifi AP-AC v2 for over 2 years now. This made no difference. It could be the communication between the device and controller is failing so it’s not seeing them from a management layer, but is fine on the network layer. ssh to the device, run info. The controller is running on a separate pi. 6. I'm able to SSH and ping the devices on most occasions, but othertimes the device becomes unresponsive altogether and I have to bounce the port on the UNIFI switch and the device comes back to life. Aug 16, 2024 · To fix this, you can manually change the device type in the UniFi controller. Until then everything worked fine: SSID was up, traffic was fine and it was manageable from the controller. I saw sometimes that the controller provisions wrong inform string to devices under certain conditions. This works for both APs and the UNIFI switches. All wired and wireless PC devices work fine. Insights > Past Connections - hopefully you can do some sleuth work based on date and time (and hopefully a device name) to figure out which devices the correct one. There are a couple of Netgear switches inbetween the UDM & AP's. Only other though would be to ensure you don’t have another controller on the network. Unifi controller was showing the AP as Disconnected for some odd reason, so I Forgot the device, logged into the device via SSH and did the syswrapper reset command. In my example the controller ip is 10. Aug 23, 2023 · The UniFi Controller serves as the central nervous system for managing and configuring UniFi devices, such as switches, firewalls, Voice over IP phones, and access points. 2. Log in: Enter your credentials to access the dashboard. Info: Once the device is physically disconnected, the next step is to log into the UniFi controller software. As long as the informs are being processed you should see a wireless device disconnect within a couple minutes at most. If I stop this instance of the Unifi Controller and restart the original one, the devices show active and connected there. The UDM Pro doesn't fit my use case at all because of the built in controller. Damaged cables are one of the most common causes for devices not receiving power. I tried pinging the ap’s and one of them responded, but the switch amd second ap arent responding. Randomly during the day, these devices go disconnected (at different times). And only one MESH device ever showed up correctly and that was the “STUDY ROOM”…so about to plug that one back in and then focus on the 3 that showed disconnected and caused the weird WiFI issues. 5. TOP shows CPU was pegged to the wall. System stats: Hi all I'm very new to ubiquiti products, I recently purchased a security gateway and two lite access points. In this article, we outline what a UniFi controller is and the different setups used, with its pros and cons. Let's say it used to be 192. Must be clearly a firmware issue, since they have it all 3. I had also installed 2 more at that same time but just now had the time to turn those on and use them as well. I have 6. It turned out that I had successfully replaced the router with the UDM Pro and migrated the devices across, but I had forgotten to stop the old controller. I run my controller on a RPi. In the Unifi app it shows them as connected and passing data but the device isn't actually connecting to wherever. I just set up the Unifi Controller tonight (5. If we bounce the PoE power on the switch, it will reboot and come back online in the controller. You will see the device connect immediately in the controller. Had a back up running in the back ground and it kept adopting my switches. I pull the network cable and wait the 10s for the device to shutdown. Really weird. Per Unifi, a steady blue light is normal operating mode and the AP is broadcasting Wi-Fi. This repeats endlessly. Connect with HostiFiWebsite: https://hostifi. 103. :( reboot or refresh doesn't help, I have not tried the factory defaults, but I try to To begin the adoption, we tell the device where the controller can be found, and we finish the adoption process in the controller. If it is not, use set-inform to set it to the correct url. Aug 18, 2021 · You might need to get with unifi forums or support or docs on how unifi determines some device is connected or disconnected. 168. Apr 21, 2017 · I have 2 sites with a USG Pro each both connected to the same controller. Others post the controller going bad. We are on the latest AP firmware and controller software. If disconnect and reassociated to the SSID, the device then is able to get network connectivity again. Controller: 5. Reply reply Hi, I recently has a major laptop crash and had to replace it. I had a hell of a time changing where my controller was located and that helped. Both devices are about 10-13 years old and both devices are used only for backups for other devices on my network. Unifi Controller Software shows Unifi Devices Offline, though they are working. if there is a captive portal all AP's are locked. Step 2: Locate the device. “Ensure your controller computer has a DNS resolvable hostname on your network(s) (you can ping it by name from your Unifi devices) then go into Settings on you controller, go to the controller section and ensure that your host name and IP address for your controller are entered, then check the Override inform host with Controller Hostname Mar 24, 2024 · However, I believe the blue light indicates the AP is connected to both power and the main network connection. This is the web interface through which all UniFi network devices are configured, and it’s the best way to remove a device. A solid blue light is still on the AP when this happens. I have a main access point with ethernet (AC-Pro) to the router and a second one (office) in Mesh without ethernet. However, if I then disconnect it by turning WiFi off on the client, it drops off for a moment before reappearing as a wired LAN device?! If I disconnect any device (wired or wireless), it doesn't drop off the 'Clients' list and all devices just continue to show as connected. If that doesn't work, try rebooting the UniFi Controller. A U6 Enterprise is connected to the 24 switch. One is Netgear NAS and other is Apple Time Machine. After restarting the controller, the APs have a disconnected state. Sometimes it's individually but mostly it's all at once. 0. Oct 1, 2020 · The problem I noticed a bug in how Unifi integration manages device when controller is rebooted ( original post here ) : status of devices tracked changes to unavailable -> home even for those devices that are disconnected. 7. Oct 14, 2014 · As the title suggest, my UniFi controller says all 5 of our APs are disconnected. Any Watch the status of the device and the instant it states 'disconnected' - then confirm the removal (forget this device). Hope this is a sign that things are improving with Unifi software. At least every other day (likely more often), I will find all my devices set to "disconnected" in the controller UI. The ap is broadcasting a signal and devices connected to it have no connection issues. Internet, local network all work from APs and switch but the controller (windows 10 device controller) claims all ubiquiti devices are 'disconnected'. Now it still connects to the wireless network and the internet, but I also cannot see or find the device in my DM controller. It would have nothing to do with devices and clients disconnecting. It is a very weird behavior, I have 3 AP's and they all miss a heartbeat and then sometimes disconnect from the controller. I can still use internet fine and run into no issues. After I let is gain a new IP, logged back into it via SSH and set my inform command but it will not show up in Unifi Controller. I have two ap-ac-lr’s and one 8 port 60w switch. I have got the controller reinstalled, the backup restored however the devices show either: Adoption Failed or Managed by Others. This “fix” was fine the first day, but after day 2, 3, and 4 it became extremely annoying. 100 and is now 192. Also, I know that some devices are connected to the AP that appears disconnected in the Unifi controller (my Mac). log server. The controller is on my laptop which I take to either site. Rece I migrated the unifi controller onto an unraid docker app and have two "sites" set-up one for my parents, one for my house. Now our UDM Pro restarts randomly - giving us the status 'Disconnected|Migrating' then eventually 'Connected|Migrating'. Maintenance->reset to defaults and ensure it reboots to factory default. Do any of you have any insight on this? The AP shows disconnected in the Controller UI, but has a blue LED, and operates normally. First things first, you’ll need to access your UniFi Controller. Open the dashboard: Start on the main dashboard of your UniFi Controller. Monitoring with ips off for a while. The controller isn't your problem. You can SSH to the AP and run mca-dump to see what clients it's reporting. I have rebooted them numerous times, restarted the controller (which fails to restart if it’s shut down). Now I need to remove old APs from controller so they won't bother me on dashboard saying that 50% devices are failed. 100. I would like to see the clients that connected at some point to my WiFi since my controller first started managing the network but I can't find a way to do it. Just click on the device, go to the “Device Type” field, and select the correct type from the dropdown menu. Scenario: Make: Ubiquiti Model: Ubiquiti Unifi Controller Mode: GUI (Graphical User Interface) Version: 5. But as parent device it shows another AP. AP's randomly show as disconnected on the controller. Aug 3, 2023 · Before getting the UDM Pro I had a UniFi Security Gateway (USG) and was running the controller software as an add-on container on my Home Assistant box. Apr 30, 2024 · Step 2: Access the UniFi Controller. 101 Hello! Thanks for posting on r/Ubiquiti!. My USG is still showing as connected and when plugging directly into the LAN port I can access the internet as normal. Still having the issues UniFi Controller issues with pfSense, random devices disconnect, and reconnect a few minutes later I have a UniFi controller setup at my office, that several clients connect to, I probably have 40-50 devices on it, across a couple dozen clients.
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